Telecommunications Services | Voip Systems | Signitel Blog
Signitel PBX Phone Systems
Upgrade Your Office Phone System With Call Center Applications
Your business is growing, and you’re beginning to wonder if you’ve outgrown your office phone system. So many incoming calls, often with the same questions, your receptionist is about to tear her hair out. Not to mention you’re getting a little tired of being interrupted.
Not that you don’t care about your customers! On the contrary, you’re just realizing it’s time to take your office phone system to the next level. You’re thinking about a call center application.
We are certainly believers in the benefits of call center applications, and this is one of our favorite services to provide. As you contemplate your office phone system needs and how a call service application might meet those needs, here is a list of the top complaints people have on either side of the equation.
Callers teach us to avoid:
- Operators working from a script
- Incompetent or untrained operators incapable of processing customers’ requests effectively
- Touch tone menu systems that don’t lead to humans
- Excessive waiting times
- Being forced to repeat the same information multiple times
Call center staff help us by explaining their frustration with:
- Frequent random call monitoring
- Low compensation
- Restrictive working practices (following a pre-written script)
- Poor working conditions (e.g. poor facilities, poor maintenance and cleaning, cramped working conditions, management interference, lack of privacy and noisy)
- Rude and abusive customers
As we create streamlined call center applications here at Signitel, we take these complaints seriously, and work to avoid these common pitfalls.
You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.Posted on: Monday, July 5th, 2010 at 9:00 am
Posted in: Office phone system, pbx phone system
Tags: allworx phone system, Office phone system, pbx phone system, phone system for small business, samsung phone system